Refund policy

Returns
You have 30 days from purchase to change your mind!

Please mail back the items with proof of purchase and we will return payment in the form that it was received. Return amount does not include shipping costs.

An email will be sent to you once we receive your return to let you know the status.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:
- Gift cards
- Custom order including custom quotes

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at studiogiftologie@gmail.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at studiogiftologie@gmail.com and send your item to: 7022 Waterloo Dr., Niagara Falls ON L2J 1E2, Canada.

Shipping
To return your product, you should mail your product to: 7022 Waterloo Dr., Niagara Falls ON L2J 1E2, Canada

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.